Privacy Policy

1. Introduction

The Wealth Portal ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, use our services, or interact with our content. It also explains your legal rights and how you can exercise them.

We only collect the data we need, keep it accurate and up to date, and retain it only as long as necessary.

This policy applies to all users of our website and services, including those who register for accounts, subscribe to membership plans, participate in our community, or purchase our products or programs.

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data relating to children.

2. Data Controller

The Wealth Portal Ltd Company No. 16102413, registered at Amelia House, Crescent Road, Worthing, England, BN11 1RL, is the data controller responsible for your personal information.

In certain cases, we may act as a joint controller with Tilbury Solutions Ltd Company No. 12670282, registered at Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1RL, for shared marketing and operational purposes. Both companies are committed to protecting your privacy and ensuring that any shared data is processed in full compliance with the UK General Data Protection Regulation UK GDPR, the Data Protection Act 2018, and other applicable laws.

If you have questions about how your data is used, you can contact us at support@thewealthportal.com.

3. What Data We Collect

We collect personal data in the following ways:

a. Information You Provide Directly:

Account Information: Your name, email address, and password when you create an account.
Profile Details: Optional data such as occupation, interests, goals, or contact information.
Payment Data: Billing details and payment information when you subscribe or purchase (processed securely through Stripe).
Communications: Information you provide in customer support or other direct communications.
Course Activity: Details about your course progress, completed challenges, and learning preferences.
Community Activity: Content you post in our forums, Discord, or other community spaces.
Onboarding Data: Responses to onboarding or personalization questions.

b. Information Collected Automatically:

Usage Data: Pages visited, content viewed, time spent on pages, and engagement with features.
Device Information: Browser type, operating system, IP address, and device identifiers.
Log Data: Access times, referring URLs, and general system activity.
Cookies and Similar Technologies: Information about browsing behavior, stored through cookies and similar tools (see Section 7.

4. How We Use Your Data

We use personal information for the following purposes, under lawful bases permitted by data protection law:

To provide and manage your account, process transactions, and deliver services (performance of a contract).
To personalise your experience and learning recommendations (legitimate interests or consent).
To communicate service updates, newsletters, and promotions (consent or legitimate interests).
To prevent fraud, enforce terms, and ensure platform security (legitimate interests or legal obligation).
To analyse usage and improve our platform (legitimate interests).
To comply with tax, accounting, and regulatory obligations (legal obligation).

You can stop receiving marketing messages at any time by clicking the unsubscribe link in our emails or by emailing support@thewealthportal.com.

We will only use your personal data for the purposes described above. If we need to use it for a new purpose, we will ensure it is compatible with the original purpose or will seek your consent or identify a new lawful basis and notify you.

You can withdraw consent for marketing or personalization at any time by following unsubscribe links or contacting support@thewealthportal.com.

5. Data Sharing and Third Parties

We do not sell your personal information. We only share your data with trusted third parties who help us operate our business and provide our services. These parties are bound by strict data protection agreements and cannot use your information for their own purposes.

We may share data with:

Service Providers: Payment processors Stripe), hosting providers, analytics tools, customer support systems, and email delivery services.
Business Partners: Tilbury Solutions Ltd, where you have opted in to receive educational or promotional communications related to our services.
Community Platforms: If you participate in community spaces (e.g., Discord), your activity is subject to their privacy terms.
Legal and Regulatory Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred under equivalent protection obligations.

We maintain written Data Processing Agreements DPAs) with all third-party processors. A list of current subprocessors can be provided upon request.

6. International Data Transfers

We may transfer your data outside the UK or European Economic Area EEA. Where this occurs, we ensure your data receives an equivalent level of protection through one or more of the following safeguards:

Use of Standard Contractual Clauses SCCs) approved by the UK Information Commissioner's Office or the European Commission.
Transfers to countries subject to an adequacy decision.
Implementation of additional safeguards, including encryption and pseudonymisation.

7. Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve your experience and understand how our website is used.

Types of Cookies:

Essential Cookies: Necessary for basic site functionality.
Performance Cookies: Help us analyze usage and improve the platform.
Functionality Cookies: Remember preferences and settings.
Targeting/Advertising Cookies: Deliver relevant ads and content.

Where required by law, we obtain your consent before setting non-essential cookies. You can manage your preferences or withdraw consent at any time through our cookie settings tool or your browser settings.

For more information and to manage preferences, see our Cookie Policy available in our website footer.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

Examples include:

Transaction and tax records kept for statutory accounting periods.
Support correspondence retained for a reasonable period to resolve issues.
Analytics and usage data stored only in anonymised or aggregated form.

If you close your account, most personal data will be deleted or anonymised within 30 days, except where retention is required by law.

We may retain your name and email for legitimate business purposes, such as notifying you of service changes or account-related updates, unless you opt out.

9. Data Security

We use robust security measures to protect your personal data, including:

Secure server infrastructure and encrypted storage.
Restricted access controls and staff confidentiality agreements.
Regular audits and incident response procedures.

While no online service is completely secure, we take all reasonable steps to minimise risk. In the event of a data breach, we will notify you and relevant regulators where legally required.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access – Request a copy of the data we hold about you.
Correction – Request correction of inaccurate or incomplete data.
Deletion – Request erasure of your personal data in certain cases.
Restriction – Request limits on how your data is processed.
Portability – Request a machine-readable copy of your data.
Objection – Object to processing, including for direct marketing.
Withdraw Consent – Withdraw consent where processing is based on it.

To request deletion of your account, email support@thewealthportal.com.

Before fulfilling any request, we may need to verify your identity for security purposes.

We respond to verified requests within one month. We may extend by up to two further months where requests are complex or numerous.

You will not have to pay a fee to exercise your rights unless a request is manifestly unfounded or excessive.

If you are located in the EEA, UK, or Switzerland, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns promptly.

11. Automated Decision-Making and Profiling

We may use automated tools to recommend content or personalise your learning experience. These processes do not produce legal or similarly significant effects.

You may request human review of such processing by contacting us at support@thewealthportal.com.

12. Third-Party Integrations

If you choose to connect or engage with third-party platforms (such as Discord, Zapier, or email tools), their use of your information is governed by their own privacy policies. We encourage you to review them carefully before use.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website, and where material changes are made, we will notify you directly (for example, by email or in-app message).

Your continued use of our services after any update constitutes acceptance of the new terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@thewealthportal.com

Postal Address: The Wealth Portal Ltd, Amelia House, Crescent Road, Worthing, England, BN11 1RL